Payment and Refunds

Payment Methods

  • Credit Card
  • E-check / ACH
  • Mobile Payment through Zelle, Apple Pay, or Cash App
  • Check, Money Order or Cash (orders are shipped same day if you email us a picture of the check/money order, and are a return customer. If you are a first time customer, the order may be held until payment is received and cleared. Future orders are eligible to ship same day).
  • USPS COD (cash on delivery). Pay for your order once you receive it in the mail. You must be present and give the postal worker a Check, Money Order or Cash when they arrive. They will then release your package to you. We will email you a tracking number so you can keep an eye on delivery.
  • Amazon (email us for payment instructions if paying with Amazon)
  • Other payment methods? If you are not able to pay with the above payment methods, please shoot us an email and let us know how you are able to pay and we will try to work with you, if possible.

Information collected from user for payments:  Only the minimum necessary information needed for payment is collected. This can vary depending on payment method, but typically includes – name, billing address, shipping address, and email.  Customer payment detail will never be shared with any outside parties. All information is secured and confidential. Information is removed after order process is complete.


All unopened returns will be accepted for a full refund if returned within 30 days of purchase. Buyer must return the item in full. We will also accept returns for opened products if the return is made due to an error on our part or if customer is not satisfied with the quality. The refund amount for opened returns will be equal to whatever amount is being returned to us. However, if only a small amount is missing we will refund the full 100%. The buyer can choose from a refund back to their original payment method or a replacement package. Customer satisfaction is important to us. If there are any issues with your purchase, please email us.


We will only replace items if they are defective, damaged, due to an error on our part or if the customer is not satisfied with the quality. If you would like to exchange it for the same or similar item please notify us via email at –

Shipping returns

To return your product, you should mail your product to: Natures Cure, 4300 Russell Way Dr NE, Cedar Springs, Michigan 49319

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Need help?

Contact us at sales@naturescurekratom for questions related to refunds and returns.